Privacy Policy

Effective date: September 2023

This Privacy Policy of iSense AG, Brandschenkestrasse 76, 8002 Zürich, UID CHE-302.649.526 (hereinafter "iSense"), shall apply to the use of the following applications, services and content of iSense (hereinafter „Services“) by an individual, acting on his/her own or on his/her company’s behalf, from within any country inthe world (hereinafter „User“ or „Users“):

  • the use of the website, the applications of iSense, the iSense Platform and the iSense digital tools, e.g [www.isensegroup.com; app.isensegroup.com] and any associated means as for instance populating pre-defined excel spreadsheets or other file formats to import (respectively export) date to (respectively from) such tools;
  • the use of a user account.

This page informs the User of iSense’s policies regarding the collection, use, storage, hosting, disclosure, transfer, and deletion of Data when he/she uses the Services and about the choices and rights the User has associated with that data. iSense is committed to protecting the privacy of the collected Personal Data.

iSense uses the collected Data to provide and improve the Services. By using the Services, the User agrees to the collection and use of information in accordance with this Policy.

Unless otherwise defined, terms used in this Policy have the same meaning as in iSense’s Terms of Use and Terms and Conditions. The provisions set forth in this Policy are explained in a simplified manner in the Privacy Notice. The User can consult the Privacy Notice anytime.


1. Definitions

Services

Services in the iSense context means the use of the following applications, services and content of iSense (hereinafter „Services“) by an individual, acting on his/her own or and his/her company’s behalf, from within any country in the world (hereinafter „User“ or „Users“):

  • the use of the website, the applications of iSense, the iSense Platform and the iSense digital tools, e.g. [www.isensegroup.com; app.isensegroup.com] and any associated means as for instance populating pre-defined excel spreadsheets or other file formats to import (respectively export) date to (respectively from) such tools;
  • the use of a User Account.

iSense can access the Services for maintenance, updates, help desk and monitoring purposes. iSense can also access specific User Accounts and view, access and change the information given there in order to ensure the accuracy, truthfulness and completeness of the information the User shares with other Users.

User

The User is the individual using iSense’s Services. The User is a person who has an individual account to sign in to the Services.

Developer

The Developer means the person having developed the Services. The Developer can access the Services for maintenance, updates, help desk and monitoring purposes. The Developer can sign into a specific account for maintenance and demo purpose only. The Developer has a global access to the platform as an administrator.

Data Controller

Data Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. For the purpose of this Policy, iSense is the Data Controller of the User’s data.

Data Processor

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. For the purpose of this Policy, iSense is to be considered as Data Processor.

Personal Data

In the context of this policy, the reference to “Personal Data” includes User’s Data, Usage Data, Tracking Cookies Data, Service Data and Access Data, excluding Meta Data.


2. Information Collection And Use

iSense collects different types of data for various purposes with the aim to provide and improve the iSense Services.

iSense collects the data needed for the User to access the Services. iSense is hosting this data including the Content uploaded by the User onto his Flavor Manager on a cloud of a third party provider (see section 11). iSense is processing the data as to provide the User with the needed information or requested service. Insofar as the GDPR (General Data Protection Regulation) is applicable (see section 14) all processing is based on consent of the User (Article 6 clause 1 a GDPR).

All actions of the User will be tracked and recorded in an audit log. The User can consult the log upon request.

Types of Data Collected

User’s Data

While using the Services, iSense may ask the User to provide it with certain personally identifiable information that can be used to contact or identify the User (hereinafter "User’s Data"). Personally identifiable information may include:

  • First name and last name
  • Company name and address
  • Email address
  • Phone
  • Permissions

The User may opt out of receiving any, or all communications from iSense except communications needed by iSense in order to fulfill a contract with the User by contacting iSense at following address: [contact@isensegroup.com].

The User’s data will not be used for marketing purposes in relation to third parties.

Flavor Data

While using the Services, the User may provide iSense with data about flavors and taste ingredients (hereinafter: “Flavor”) or about Flavors he/she is interested in requesting (hereinafter: “Flavor Data”).

This may include:

  • Name of the Flavor
  • Specifications of the Flavors
  • Product data sheets of the flavors
  • Safety data sheet of the flavors
  • Sensory profiles of the Flavors
  • Usage of the Flavors
  • Pricing of the Flavors
  • Safety and regulatory documentation3

iSense will not share Flavor Data with third parties or use the Data unless the User has given his/her express consent. The User can, via the iSense Platform, make Flavor Data visible partially or fully and accessible to all Users or to specific Users.

Usage Data

Usage Data is data collected automatically either generated by the use of the Services or from the Service’s infrastructure itself (for example, the duration of a page visit).

iSense may also collect information that the User’s browser sends whenever the User visits the Services. This data may include information such as the User’s computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the Services that the User visits, the time and date of his/her visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When the User accesses the Services by or through a mobile device, this data may include information such as the type of mobile device the User uses, his mobile device unique ID, the IP address of his mobile device, his mobile operating system, the type of mobile Internet browser he uses, unique device identifiers and other diagnostic data.

Metadata

Metadata is a description or definition of electronic data, or data about data. It is also referred to a “Business Intelligence data” and is part of the “Big data”. Metadata are anonymous, general and aggregated statistics not related to physical or identifiable persons, used for security purposes and in order to enhance the quality of the Services. Metadata can include descriptive tags and information about when a document (i.e. a flavor profile, a flavor safety datasheet, a flavor specification) was created, and what it contains (i.e. main characteristics of given profiles for a quicker search, indexing and sorting data).

Tracking Cookies Data

At the current time iSense does not use cookies and similar tracking technologies to track the activity on the Services.


3. Use of Data

iSense uses the collected data for various purposes:

  • to provide and maintain the Services and (if applicable) to verify access permission and management of the User Account;
  • to contact the User with services and operational information;
  • to execute and fulfill contractual or legal commitments;
  • to operate the iSense Platform;
  • to develop and maintain the relationship to the User;
  • to notify the User about changes to the Services, products and applicable Terms and Policies;
  • to allow the User to participate in interactive features of the Services when he/she chooses to do so;
  • to provide User support;
  • to provide the User with a satisfactory visibility on the iSense Platform under the provisions of the mutual agreement between iSense and the User;
  • to gather analysis and provide tailored information to the User;
  • to design and offer new products and services;
  • to monitor the usage of the Services, especially with respect to potential security threats and the enhancement of the Services and products;
  • to detect, prevent and address technical issues and possible fraud;
  • to defend iSense’s legitimate interests if those interests prevail over the protection of Data;

The User’s data will not be used for marketing purposes in relation to third parties.


4. Storage of Data

iSense will store the Users Audit log and Users Access Control log for 24 months.

The Users profile and the Personal Data that comes with it, is stored as long as the User is using the Services or for as long as is needed to comply with the applicable law. At the end of the storage period of Personal Data, the Data may be anonymized and used for statistical and analytical purposes.

Metadata are stored indefinitely as they are anonymous, not related to any identified or identifiable individual person.


5. Transfer Of Data

The User’s information, including Personal Data, may be transferred to — and maintained on — hosting providers located outside of his/her state, province, country or other governmental jurisdiction where the data protection laws may differ from those of the User’s jurisdiction (see section 11).

The User’s consent to this Privacy Policy followed by his submission of such information represents his agreement to that transfer.

iSense will take all steps reasonably necessary to ensure that the Personal Data is treated securely and in accordance with this Privacy Policy and no transfer of Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of the User’s data and other personal information.


6. Disclosure Of Data

Business Transaction

If iSense is involved in a merger, acquisition or asset sale, the Personal Data may be transferred to a third party. iSense will provide notice before the Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for other Users

The iSense Platform aims to connect suppliers of flavors and persons interested requesting such flavors. The User can via the iSense Platform make Data partially or fully visible and accessible for all Users interested in requesting Data or to specific Users chosen by the User.

Disclosure for Law Enforcement

Under certain circumstances, iSense may be required to disclose Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


7. Deletion of Data

a) User Account
When a User Account is deleted, all tracked action stays in the system but without relation to an individual person. An ID replaces the Users info. This ID is anonymous and not related to the User.

b) Flavor
When a Flavor is deleted, all information related to the flavor – except anonymous Metadata – will be taken off the Services and will (in case the information about the flavor has been made public for all or some other Users) no longer be visible for other Users.


8. The User’s Rights

iSense aims to take reasonable steps to allow the User to correct, amend, delete, or limit the use of Personal Data.

Whenever made possible, the User can update the User’s Data directly within his/her account settings section. If the User is unable to change the User’s Data, the User may contact iSense at [contact@isensegroup.com] to make the required changes.

The User is entitled to exercise the following rights with iSense any time:

  • Permission to access:
    The User has the right to know whether iSense processes his/her Personal Data and, if so, which Personal Data. The User can request to obtain a copy of Personal Data in a commonly used electronic format. iSense may ask the User to verify his/her identity before responding to such requests.
  • Right of rectification:
    The User has the right to have his/her Personal Data rectified at any time if he/she notices that iSense is processing incorrect data belonging to the User.
  • Right of erasure:
    If the processing of the Users Personal Data is no longer necessary, the User may require erasing them. iSense will delete the Personal Data on the Users request, provided no applicable law obligates iSense to keep the Data.
  • Right to Data portability:
    The User may request to receive his/her Personal Data for the purpose of transporting them to another data processor.
  • Right of revocation:
    The User has the right to withdraw his/her consent to the Privacy Policy and Privacy Notice at any time. This option is given to the User after logging into his/her account. A simple email sent to [contact@isensegroup.com] with the corresponding consent withdrawal information is also sufficient.
  • Right of Appeal
    The User has the right to make a statement or file an appeal with the competent supervisory authority if he/she believes that the processing of his/her Personal Data does not comply with data protection.

Please note in this regard that it is not possible to oppose generic advertising on our websites or in our applications. This is the same type of advertising that you might find in a newspaper or paper magazine.


9. The User’s Obligations

The User is responsible for his/her authentication details. The User should read and understand the Term of Use, applicable Terms and Conditions, Privacy Policy and Privacy Notice as well as comply with applicable laws and regulations.


10. Legal Basis For Processing The Data

iSense collects and processes data according to the applicable Swiss Data Protection Regulation and – if applicable – the GDPR (General Data Protection Regulation).


11. Hosting Of The Data

The data is hosted with a third party cloud service. At this time iSense is working with Amazon Web Services in Ireland.


12. Links To Other Sites

The Services may contain links to other sites that are not operated by iSense. If the User clicks on a third party link, he/she will be directed to that third party's site. iSense strongly advises the User to review the Privacy Policy of every site the User visits.

iSense has no access to the content, privacy policies or practices of any third-party sites or services. Therefore, iSense does not assume any responsibility in this regard.


13. Changes To This Privacy Policy

iSense may update this Privacy Policy from time to time. iSense will notify the User of any changes by posting the new Privacy Policy on the Services.

iSense will let the User know via email and/or a prominent notice on the Services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

The User is advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Applicable Law and Jurisdiction

This Policy and the rights and obligations of the parties hereunder shall be constructed, enforced and governed in accordance with substantive Swiss Law without regard to its conflicts of laws principles.

In certain cases, the GDPR (General Data Protection Regulation) may be applicable.

Any conflict arising out of or in connection with this Privacy Policy will be subject to the exclusive jurisdiction of Zurich, Switzerland.


15. Contact Details

If the User has any questions about this Privacy Policy, he may make contact:

  • By email: contact@isensegroup.com
  • By visiting this page on the iSense website: www.isensegroup.com; app.isensegroup.com